Privacy Policy
Controller
Sven Petersen
Moltkestraße 4
24937 Flensburg
Germany
Email: contact@touchly.net
Who this website is for
This website is intended for parents and caregivers. The contact form is not intended for children. Please do not send children's names, photos, health information, location details, or other personal information about a child through the form.
Data we process
- Contact form data: name, email address, subject and message.
- Technical data: server logs such as IP address, date/time, requested page, browser and operating system information, and referrer, depending on the hosting provider.
- Language preference: a functional cookie named
touchly-localestores the selected language for up to one year.
Purposes and legal bases
- Responding to support requests and feedback.
- Operating, securing and troubleshooting the website.
- Remembering the selected language.
For EU/EEA users, the legal bases are legitimate interests in operating and securing the website, pre-contractual or contractual communication when responding to requests, and compliance with legal duties where applicable.
Cookies and similar technologies
The website currently uses a language preference cookie. It does not intentionally use advertising cookies, analytics cookies, tracking pixels, embedded videos, or newsletter tracking. If these are added later, this policy and any consent flow must be updated first.
External resources
The website loads Bootstrap from jsDelivr, Font Awesome from cdnjs, and the Baloo 2 font from Google Fonts. When these resources load, the visitor's browser may contact those providers directly and transmit technical information such as the IP address.
Recipients and processors
Contact messages are sent by email to contact@touchly.net. The website and email service are hosted by STRATO. External resource providers include jsDelivr, cdnjs and Google Fonts. If you follow the App Store link, Apple may process data under its own terms and privacy policy.
Retention
Contact messages are kept for up to 12 months after the last interaction, unless a longer period is required to handle an ongoing request, protect legal interests, or comply with legal duties.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or complain to a data protection authority.
Children's privacy
The website does not intentionally collect personal information from children. If you believe a child has sent personal information, contact us so it can be deleted.
International transfers
External providers may process technical data outside your country. Where required, transfers are based on adequacy decisions, Standard Contractual Clauses, or other appropriate safeguards.